Medikate.meFor everyone who looks after someone's health
Nothing missed.
Everyone at ease.
One calm, governed workspace for the private practice: from the first worrying symptom to a result you can act on and an invoice that settles itself.
You're not imagining it
Busy days hide
the things that matter.
Medikate.me solves the issues.
The result that sat unread
An abnormal value lands in an inbox nobody owned that afternoon.
The five-tab consultation
Notes in one system, orders in another, the lab portal in a third.
The patient left wondering
No update, no explanation, and a phone line that is always busy.
Straight talkNone of this is a failure of care. It is a failure of tools. Medikate.me was built so the system carries the load, not your memory.
By the numbers
How it feels to use
One calm flow.
Six quiet steps.
- 1
Listen
AI-guided triage screens red flags and suggests tests cited to your region's guidance.
- 2
Record
A light patient CRM: intake, medicines, allergies, documents and a single timeline.
- 3
Order
Basket, packages and automatic routing to an accredited laboratory by price.
- 4
Review
Abnormal and critical flags surface first, with plain-English explanations.
- 5
Act
Medication checks, SBAR handovers and referral letters in one tap.
- 6
Settle
Self-pay, membership or insurance, reconciled against every order.
Built for every role
Clinicians
From presenting complaint to confident result.
Patients
Understand your health and stay in control of who sees it.
Practice owners
Run the testing business, not the spreadsheet.
Networks
Every site, one governed platform.
Laboratories
Receive requests. Return results. No fax.
Researchers
From question to versioned, published paper.
What's inside — built today
Everything the practice
needs, in one place.
Clinical triage & advisor
- · Guided history and red-flag screening
- · Suggested tests cited to regional guidance
- · Diagnosis and treatment explanations for clinician review
Light patient CRM
- · Searchable patient list with profile, photo and contact preferences
- · Multi-step intake: history, medicines, allergies, lifestyle, consent
- · Timeline of orders, results, reviews and escalations per patient
Documents & AI reading
- · Upload PDFs, photos or typed notes (stored privately)
- · AI transcription of results, diagnoses and medicines
- · Patient-reported data kept separate from AI-extracted data
Ordering & lab routing
- · Test catalogue, packages and basket
- · Print, email or laboratory-API dispatch
- · Routing by accreditation and buy price
Results & alerts
- · Abnormal and critical flags
- · Review, action and release to patient
- · Plain-English explanations
Medicines & escalation
- · Interaction, duplication and dosing checks
- · SBAR handover and referral letters
- · Urgency tiers with emergency guidance
Patient portal & consent
- · Track tests and view released results
- · Grant, narrow or revoke practice access
- · Clinic, home-visit, walk-in or kit collection
Laboratory console
- · Partner labs receive routed requests
- · Publish offered tests and prices
- · Return results into the clinician inbox
Billing & memberships
- · Self-pay, membership and insurance modes
- · Insurance claims and patient memberships
- · Card payments (currently in test mode)
Practice & governance
- · Team, roles and permission matrix
- · Single sign-on and multi-site networks
- · Clinical, access and system audit logs
Data connections
- · Laboratory order dispatch and result intake endpoints (per-lab setup)
- · Microsoft / Google SSO, email via your own Gmail, card payments
- · CSV bulk import; SNOMED CT, LOINC, CPT, HCPCS, ICD-10 codes on records
Monitoring & growth
- · Recurring monitoring-plan orders
- · Pricing calculator and business planner
- · Clinical and performance analytics
Research portal
- · AI-assisted chapter canvas
- · Citation curation and versioned publishing
- · Provenance kept on every snippet
Regions
- · UK, UAE and US settings
- · Currency, accreditation, coding and claim formats
- · Region-specific guidance and emergency numbers
Practice assistant · live
AI that answers
to fixed rules.
The Practice assistant answers questions about what is waiting in your practice and helps staff decide what to do next. Its language is AI. Its boundaries are fixed rules enforced on the server.
Sees only your practice
Every look-up passes through one server check that locks it to the signed-in user's own practice and refuses anything else.
Cites its source
Instructed to name where each figure came from, for example "from Result Cases, 3 records", and to use counts rather than estimates.
Acts from a fixed list
Update contact details, book, move or cancel appointments, and message patients. Nothing outside the list can run.
Every action audited
Each proposal and execution is written to the practice's access audit history with who, what and when.
Off
Read-only. The default.
Recommend
Suggests; staff do it.
Approve
Prepared, then a person approves.
Automatic
Runs within the limits you set.
Patient messages follow your policy: draft only, send after approval, or auto-send for chosen message types such as appointment reminders.
It never makes clinical decisions, never changes a result and never reads another practice's records.
Wording is generated by AI and can vary; the access, action and approval rules do not. Automatic modes are off until a practice admin switches them on.
Status register · no surprises
What's live, what's in pilot,
and what's next.
- · Practice assistant with locked practice scope and audited actions
- · Results workflow: stages, deadlines, exceptions and release
- · Patient records, intake, documents and medication reviews
- · Ordering, lab routing, lab console and result intake
- · Business Planner: revenue, staffing, coverage and 5-year plan
- · Patient portal, consent control and plain-English results
- · Research canvas and versioned publishing
- · Roles, permissions, SSO and audit logs
- · Insurance claims assurance: insurer procedures, deadlines, remittance matching
- · Xero actuals: plan vs actual, overspend alerts, margin trend, daily sync
- · Memberships and sales with card checkout (test mode)
- · Sales agent automation levels per category
- · Clinical escalation watcher
- · Direct claim submission via Healthcode or insurer connections
- · Live card payments and renewals
- · Insurer procedure library beyond AXA Health and Bupa
- · Telephone integration for the AI receptionist
- · Network-wide analytics across practices
Pilot features are available to switch on but have not yet been proven with live third-party accounts or real payment data. Roadmap items carry no delivery date. No scale, certification or clinical-outcome claim is made.
Safe by design
Trust you can
actually inspect.
Database-centric by design
Every catalogue, price, role and region rule lives in governed data, not hard-coded screens.
Tenant hierarchy
Each practice is an isolated tenant; groups see their sites through a parent–child hierarchy with role-based permissions.
Patient-owned consent
Patients grant, narrow or revoke access; every grant keeps its verbatim wording.
Provenance everywhere
Who entered it, who changed it and what the AI produced are recorded separately and audited.
Compliance status — stated plainly
The hosting platform is SOC 2 Type II certified.
Built to support data-minimisation, consent and access-rights duties. Your practice remains the data controller.
Decision support only. Every suggestion is reviewed by a qualified clinician before it reaches a patient.
Getting started
Three steps.
No migration project.
Register your practice
Pick your region, invite your team.
Load your catalogue
Tests, prices and preferred laboratories.
Switch on what you need
Pay only for the modules you use.
Try it with your own patients' workflow
Start your 30-day free trial
No card required · cancel any time · www.MediKate.me/register-practice · info@medikate.me
Small print. Capabilities are labelled Live, Pilot or Roadmap on the status register; only Live items are proven end to end. Xero, insurance claims assurance and memberships are in pilot. Card payments run in test mode until live keys are connected; laboratory connections need per-lab setup; there is no general-purpose public API. Figures on page 2 count platform features, not clinical outcomes. Medikate.me holds no certification and each practice remains responsible for its own regulatory compliance. AI outputs require clinician review.